I bought some Vittoria coffee capsules from Woolworths and saw a promotion on the packaging encouraging me to scan a code and purchase online at a big discount.

I followed the promotion, selected my coffee and went through the checkout process. Because my payment details were already available, the order went through very quickly, and I only realised after payment that the shipping cost was around the same price as—or more than—the coffee itself.

I contacted customer service immediately to ask if the order could be cancelled. Their response was that once an order is confirmed, it cannot be cancelled or changed. Instead, they suggested that I wait for the order to be delivered and then return it. For an order I had only just placed, this seemed unnecessarily inconvenient and wasteful.

At that point, I accepted the loss and decided I simply wouldn’t purchase from their online store again. Since then, however, I’ve continued receiving marketing emails, and now they’ve repeatedly asked me to leave a review.

So, as requested, here is my review. A promotional “discount” that ends up being swallowed by excessive shipping costs, combined with an inflexible cancellation policy and persistent marketing afterwards, has successfully turned one disappointing purchase into several separate annoyances.

This cawffee is the best mix and match it is great for the start of the day or an espresso martini. Cost is also a factor making it making my average cup of cawffee cheaper in the long run. Robust flavored cawfee that is perfect for the cold days are coming.