Q: Do you offer free shipping?

We offer fast and free shipping for orders over $69 within Australia and free Express Shipping for orders over $150. Fees are calculated at the checkout. Orders shipped outside of Australia are subject to taxes and duties that are paid for by the customer.

Q: Roasting Process

Since 1958, we have been sourcing only 100% Arabica coffee beans for our pure coffee range, long before the market recognised this measure of quality. We have continued to foster long-term relationships with growers and sourcing partners from all over the world. These partners not only allow us to consistently source only the finest arabica coffees, they also support the farmers and local communities. Our sophisticated lab and professional quality assurance team ensure the raw coffee meets our stringent quality standards. More info on our roasting process - https://www.vittoriacoffee.com/pages/roasting-process

Q: Lab Release - Blend No. 58 Beans

Blend Description We combine over 65 years of family roasting expertise with the most technologically advanced roasting facility in the southern hemisphere. This passion, dedication and unwavering commitment to the roasting process has inspired the development of our new, highly exclusive Lab Release showcasing seasonal, specialty Arabica coffees from around the world. Developed using state-of-the-art equipment alongside Australia's leading cafes. This blend performs best at a temperature of 92 degrees Celsius and is only suitable for machines with accurate temperature control. Tasting Notes Raspberry Malt Maple Syrup Milk Chocolate Origins Brazil Colombia Sumatra Recipe This blend performs best on machines with accurate temperature control. 23g in 46g out 28-32 secs 175 pulses 3 sec pre infusion 92-degrees 175 pulse Roast Profile Medium More info - https://www.vittoriacoffee.com/collections/coffee-beans/products/lab-release-blend-no-58-beans

Q: Frothing Milk

Tips for the best foamed milk Remove the wire whisk from the lid of the Milk Frother. Attach the additional small whisk correctly to the bottom of the Milk Frother. If you prefer a Cappuccino, leave the wire whisk in place.

Q: What is the shelf life of my ground Coffee product?

What is the shelf life of my coffee product? Our shelf life testing program has determined that the shelf life of vacuum packed ground coffee is 30 months. The Australia & New Zealand Food Standards Code (Standard 1.2.5 clause 2) doesn’t require a best before date on products with a shelf life greater than 2 years, which is why it’s not displayed on these products.

Question 1

Do you offer free shipping?

Accepted Answer

We offer fast and free shipping for orders over $69 within Australia and free Express Shipping for orders over $150. Fees are calculated at the checkout.

Orders shipped outside of Australia are subject to taxes and duties that are paid for by the customer.

Question 2

Returns Policy

Accepted Answer

If you have purchased goods from this website, then please note that, we will only refund goods in accordance with our Warranty Against Defects Policy.

A successful refund will be automatically issued to the credit card used to purchase goods in the order. Please allow up to 15 business days for a full refund to process, subject to your bank/card issuer.

We will refund you in full for the value of the goods in question, and only include a refund for delivery charge where the entirety of your order is considered faulty or defective.

Question 3

Blend & Strength Guide

Accepted Answer

Lowest to Highest

Family Cup Blend - Intensity: 10

Lightly roasted, this bright blend of 100% Arabica beans has sweet citrus flavours and a smooth body preserving the unique fruity characteristics of each origin.

Tasting Notes; Apple, Grapefruit, Hazelnut

Italian Blend - Intensity: 11

A medium roast of 100% Arabica coffee beans from Central and South America with a balanced body and taste.

Tasting Notes; Raisin, Pear, Almond

Maragogype Blend - Intensity: 12

Often twice the size of a normal coffee bean, the Maragogype is a unique Arabica varietal known as the “Elephant Bean”. It’s famously difficult to harvest, requiring rich volcanic soil, a tropical climate and ample shade to prosper. Due to it’s low yield, only a few plantations in the world continue to grow the Maragogype, with Nicaragua being the single largest remaining producer, and for over 25 years Vittoria Coffee has sourced this rare varietal.

Tasting Notes; Sweet fruit Spiced, Chocolate, Toasty

Zimbabwe Blend - Intensity: 12

This 100% Arabica single origin is from the Chipinge District of Zimbabwe, close to the south eastern border, near Mozambique. The hot region receives plenty of rainfall, making the conditions ideal for growing coffee. The climate also suits macadamia trees, which are often grown alongside coffee trees. This blend has a soft, crisp, citrus flavour providing a clean and balanced finish to the cup.

Tasting Notes; Blackberry, Milk Chocolate, Winey

Piccolo Blend - Intensity: 12

A dark, intense blend of 100% Arabica beans with depth and balance of flavour designed to deliver the strong flavour of traditional Italian espresso for short milk-based coffees.

Tasting Notes; Caramel Dark chocolate, Malt Toasty,

Latte Blend - Intensity: 12

A medium-dark roast of 100% Arabica beans from Central and South America, Latte has beenspecifically blended to drink with milk. The word ‘latte’ is derived from the traditional Italian term ‘Caffè Latte’ which translates to ‘Milk Coffee’. This blend delivers a clean, medium bodied cup with a slightly sweet caramel-like aftertaste.

Tasting Notes; Milk chocolate, Caramel Toffee,

Sumatra Blend - Intensity: 12

This high-grade 100% Arabica specialty coffee is produced in the highland plateau of Onan Ganjang by small-holding farmers. Using a wet-hulling process unique to Sumatra, the beans are given an extended high-moisture period which brings forward the winey, fruity and herbal notes for which Indonesian coffees are known.

Tasting Notes; Sweet berry, Citrus, Ruby, Grapefruit, Biscuity

Ristretto Blend - Intensity: 13

A 100% Arabica blend specially designed to highlight the balance of flavours of each origin within a short extraction time, typical of Italian ristretto.

Tasting Notes; Sweet Nutty, Butterscotch

Lungo Blend - Intensity: 13

Translating to ‘long’ in English, Lungo has been developed specifically for a longer cup, containing more water. A blend of natural and washed 100% Arabica beans roasted to a medium-dark colour, Lungo delivers a strong, bold, well-balanced cup.

Tasting Notes; Dark chocolate, Malt Nutty

Valentina Blend - Intensity: 13

This speciality single-origin 100% Arabica coffee has been sourced entirely from female coffee farmers who are involved in every part of the green coffee value chain, including growing, harvesting and processing at origin. By supporting women in coffee, we aim to promote gender equality in the tropical and equality in the tropical and equatorial regions of central and South America. This initiative allows women to see more income from their efforts and provides them with financial empowerment both within their family and community.

Tasting Note; Tangerine, Dark Chocolate, Lemon, Honey

Decaf Blend - Intensity: 13

Decaffeinated using a natural water process, this 100% Arabica blend has a sweet aroma and medium body with an authentic Italian espresso flavour.

Tasting Note; Grape, Winey

Columbia Blend - Intensity: 12

This 100% Arabica single origin is sourced from small, select local farms in Columbia, Coffee plants often grow in rich, Volcanic soil amongst tree’s of avocados, mangoes and guava fruits.

Tasting Notes; Raisins, Syrupy, Bright

Organic Blend - Intensity: 13

Our Organic coffee blend is a medium-dark roast with a rounded, full-flavour coffee. Grown on organic Rainforest Alliance Certified TM farms, these 100% Arabica beans are grown to meet high social and environmental standards.

Tasting Notes; Hazelnut Wildberry,- Honey Lemon

Oro Blend

Our popular cafe blend of 100% Arabica beans, Oro® has become famous for its ability to

consistently deliver a smooth and full-flavour cup, whether served as an espresso or with milk.

Tasting Notes; Toffee Honey- Blackcurrant

Mountain Grown Blend - Intensity: 14

A full-strength coffee with a rich flavour and a delicate finish, Mountain Grown is a premium blend of high-altitude 100% Arabica beans, delivering a fine espresso taste.

Tasting Notes; Caramel Dark- Chocolate Smokey Toasty

Espresso Blend - Intensity: 14

Espresso is our original blend first created over 60 years ago. This iconic blend of 100% Arabica coffee beans is a dark roast delivering a smooth, strong flavour of traditional Italian espresso.

Tasting Notes; Honey, Toasty

Inca Peru Blend - Intensity: 15

This Riserva blend features 100% Arabica beans from Brazil, Costa Rica and the mountainous Cajamarca, Chirinos and Cuzco regions of Peru. We source the beans from farms certified by the Rainforest Alliance TM as environmentally, socially and economically sustainable. This medium dark roast delivers a delicately balanced espresso, which taste even sweeter with milk.

Tasting Note; Maple Syrup, Roasted Peanuts, Blossoms

Black Valley Blend - Intensity: 15

Our highest-strength capsule, this Riserva blend has been created for strong espresso drinkers. This dark roast is a blend of 100% Arabica beans from Brazil, Colombia and Honduras, that delivers a syrupy coffee for anyone searching for an intense, full-flavored capsule.

Tasting Notes; Dark chocolate Syrup- Toast Smokey

Question 4

Roasting Process

Accepted Answer

Since 1958, we have been sourcing only 100% Arabica coffee beans for our pure coffee range, long before the market recognised this measure of quality.

We have continued to foster long-term relationships with growers and sourcing partners from all over the world. These partners not only allow us to consistently source only the finest arabica coffees, they also support the farmers and local communities.

Our sophisticated lab and professional quality assurance team ensure the raw coffee meets our stringent quality standards.

More info on our roasting process - https://www.vittoriacoffee.com/pages/roasting-process

Question 5

Lab Release - Blend No. 58 Beans

Accepted Answer

Blend Description

We combine over 65 years of family roasting expertise with the most technologically advanced roasting facility in the southern hemisphere. This passion, dedication and unwavering commitment to the roasting process has inspired the development of our new, highly exclusive Lab Release showcasing seasonal, specialty Arabica coffees from around the world.

Developed using state-of-the-art equipment alongside Australia's leading cafes. This blend performs best at a temperature of 92 degrees Celsius and is only suitable for machines with accurate temperature control.

Tasting Notes

Raspberry
Malt
Maple Syrup
Milk Chocolate

Origins

Brazil
Colombia
Sumatra

Recipe

This blend performs best on machines with accurate temperature control.

23g in
46g out
28-32 secs
175 pulses
3 sec pre infusion
92-degrees
175 pulse

Roast Profile

Medium

More info - https://www.vittoriacoffee.com/collections/coffee-beans/products/lab-release-blend-no-58-beans

Question 6

Are the capsules recyclable?

Accepted Answer

We are committed to ensuring sustainability throughout our operations and we recognise the need for an environmentally responsible approach to both the manufacture of our products, as well as the recyclability thereof.

The design of the Espressotoria ® capsule in conjunction with our clever extraction system allows us to use a capsule shell weighing just 0.7 grams per unit. This makes the Espressotoria ® capsule one of the lightest weight aluminium free capsules currently in the market. Furthermore, the shells are made from Polypropylene #5, a plastic which is commonly recycled by most material recycling facilities in Australia*.

After extraction, peel off the lid and remove the used ground coffee (caution, allow capsule to cool down first in order to avoid risk of scalding). The used ground coffee can actually be an excellent addition to a compost pile. The grinds provide bacteria with the energy they need to turn organic matter into compost.

Question 7

Contact us

Accepted Answer

Question 8

I forgot to add my discount. How can I add it?

Accepted Answer

Unfortunately, discounts cannot be applied retrospectively once an order is placed. However, if your discount code is a one-time use and was not used on your first order, you can apply it to your next purchase.

Question 9

What is a subscription?

Accepted Answer

A coffee subscription allows you to receive ongoing orders at the frequency of your choice (e.g. weekly, fortnightly, monthly) for your favourite coffee. You will also receive the best discounted price available on vittoriacoffee.com

Question 10

Frothing Milk

Accepted Answer

Tips for the best foamed milk

Remove the wire whisk from the lid of the Milk Frother.

Attach the additional small whisk correctly to the bottom of the Milk Frother.

If you prefer a Cappuccino, leave the wire whisk in place.

Question 11

What is the shelf life of my ground Coffee product?

Accepted Answer

What is the shelf life of my coffee product?

Our shelf life testing program has determined that the shelf life of vacuum packed ground coffee is 30 months. The Australia & New Zealand Food Standards Code (Standard 1.2.5 clause 2) doesn’t require a best before date on products with a shelf life greater than 2 years, which is why it’s not displayed on these products.

Question 12

Do you ship internationally?

Accepted Answer

We currently ship to the USA, New Zealand, United Kingdom, Germany and Singapore.

International shipping fees are calculated at checkout.

Question 13

Machine Compatibility

Accepted Answer

Vertuo Machine

Unfortunately we don't make pods for the Nespresso Vertuo machine. The Vertuo machine has a different shaped pod to the original *Nespresso capsules.

*Nespresso have trade mark and patents on this pod so that no other manufacturer can produce capsules to fit the Vertuo machine.

The only capsules you can use are the *Nespresso *Vertuo capsules.

Please refer to your Vertuo product manual if you require any further information.

*Nespresso is a trademark of Societe des Produits Nestle SA. Neither that company nor its affiliates have manufactured or endorsed this product in anyway and have no association to Vittoria Food & Beverage or the Vittoria Coffee® brand.

Espressotoria Machine

The Espressotoria machine is only compatible with Espressotoria compatible capsules. View the full capsule range here

Question 14

How to Use Espressotoria Coffee Machine

Accepted Answer

How do I use my Espressotoria® coffee machine?

Quick Start Guide

CleanWater Tank
- Remove the water tank and rinse with hot water.
- Dry and allow to cool.
- Fill tank with cold tap water.
- Place the tank onto the machine. Ensure it is securely in place.

Switching on the Machine
- Ensure the power switch on the side of the machine and wall socket is off
- Plug the electrical cord into the machine and wall socket.Switch both 'ON'
- The two buttons on the top of the machine will start flashing blue, indicating it is pre-heating
- Once the button stops flashing press one of the buttons to run water through the machine.

Making Coffee
- Lift the silver lever until it is fully extended
- Place the capsule in the machine by dropping it from a close distance
- Close the lever until it clicks into place
- Press the button on the left.
- The first coffee should be discarded
- Refer to the programmable pour function in the your manual to adjust the amount of coffee extracted. 30ml is recommended.

Ejecting the Capsule
- Once the coffee is completely extracted, lift the lever to eject the capsule
- Wait approximately 30 seconds before ejecting to avoid leaking
- The capsule discard bin holds a maximum of 10 capsules

Question 15

Blend Strengths

Accepted Answer

What is the strength of each of your Espressotoria coffee blends?

We do not rate our coffee blends on strength as strength can often be confused with quality and can be very subjective.

However, strength can sometimes be indicated by roast profile where a darker roasted coffee will typically offer a stronger flavour than a lighter roast. As a guide to strength, our core blends from strongest to mildest would be:

- Mountain Grown
- Espresso
- Oro
- Organic
- Italian

We recommend using these suggestions as a guide only.

Question 16

Special Bar Coffee

Accepted Answer

What is Special Bar Coffee?

Available exclusively online, our Special Bar coffee combines the highest quality sourced beans with over 60 years roasting experience to produce eight premium, perfectly blended coffees. Trusted by some of Australia's most esteemed hatted restaurants, five star hotels and leading cafes, Special Bar Coffee is now available for you to enjoy at home..

Question 17

Is there a cancellation fee?

Accepted Answer

There is no obligation or cancellation fee for your Vittoria Coffee subscription. Pause, edit or cancel any time.

Question 18

How to use

Accepted Answer

Please refer to the user guide here.

Question 19

Why does my ground coffee product not have an expiry or roast date?

Accepted Answer

Why does my coffee product not have an expiry or roast date?

Our shelf life testing program has determined that the shelf life of vacuum packed ground coffee is 30 months. The Australia & New Zealand Food Standards Code (Standard 1.2.5 clause 2) doesn’t require a best before date on products with a shelf life greater than 2 years, which is why it’s not displayed on these products.

If there are any quality issues we can refer back to our retention samples of that particular batch number which is more accurate than a date.

Question 20

Recyclable Capsules

Accepted Answer

Please note that unfortunately our Nespresso* compatible capsule range is not recyclable yet at this time. However, we are continuously working with our supply chain partners to EXPLORE ways to improve the ecological footprint of our capsules, while adhering to our highest standards for product quality.

Question 21

Caught Capsules

Accepted Answer

What do I do if the capsules are caught in the machine?

During the piercing extraction process, water fills the capsule making it expand. Please wait a moment after extraction before ejecting the capsule. This allows time for the capsule to return to its original volume. If after this the capsule remains stuck, try the ejection motion again and do not use your fingers to help it along.

Question 22

Other branded capsules

Accepted Answer

Can I use other brands of capsules i.e. those not branded compatible with the Espressotoria® system?

Only genuine Espressotoria® System coffee capsules work in the Espressotoria® System / Piccolo Coffee Capsule Machine.

To avoid damage to your machine only use compatible Espressotoria® System capsules which are specifically designed for the system and machine.

Question 23

Oro® Blend

Accepted Answer

Oro® (Special Bar) is famous for its ability to consistently deliver a smooth and full-flavoured cup, whether served as an espresso or as a milk-based coffee. A true reflection of how we’ve perfected the art of blending for over 65 years.

Famously served at leading cafes, five star hotels & restaurants including the famous L’Americano. Our most popular foodservice blend, Oro® (Special Bar), is now available for you to enjoy at home.

Tasting Notes

Toffee
Honey
Caramel

Extraction Parameters

Brew Temperature: 90 Degrees
Dose in: 21g-22g
Dose out: 42g to 48g
Millilitres: 28-32ml
Time: 25-27 seconds

Origins

A blend of washed Central American and un-washed South American coffees.

Roast Profile

Medium-Dark

Question 24

Incorrect Address

Accepted Answer

Unfortunately we are unable to change a delivery address once the order has been confirmed. If you like, you can update the details via MyPost.

To sign up to Australia Post’s MyPost facility you just need to enter your name, email address, and password. There is no charge from Australia Post to setup this facility and there is no charge to redirect a parcel.

The link to sign up is: https://auspost.com.au/mypost.

Once signed up, you can then use this facility to track any Australia post parcel with the tracking number we provided and either have the parcel left in a safe place, or have the parcel sent to a new address.

Question 25

How do I pause, edit or cancel my subscription?

Accepted Answer

To pause, edit or cancel your subscription you will need a Vittoriacoffee.com website account. Login or create an account here. Please ensure your email address matches the one applied at checkout.

Question 26

Cleaning the Milk Frother

Accepted Answer

How to clean the Milk Frother

Always wait until the motor has come to a complete standstill before cleaning the appliance.

The stirring insert, frothing coil and lid should be cleaned after each cycle of use with warm water and a little detergent.
If necessary, the frothing coil may be cleaned with a suitable brush.
The milk container must not be immersed in water or cleaned in a dishwasher.
Fill in some hot water and detergent and wipe it clean.
Wipe all parts thoroughly dry.
Do not use abrasives or harsh cleaning solution.

Question 27

Energy Saver Mode

Accepted Answer

What does the solid green light on the coffee capsules machine indicate?

When the machine is left idle, it will switch to energy saver mode, indicated by a solid green light. To exit the machine from energy saver mode, simply press the solid green light espresso button which will prompt the machine to commence pre-heating as explained above.

Question 28

Vittoria Coffee Capsules

Accepted Answer

Which machine can I use for the Vittoria Coffee Capsules?

Please note that there are two types of Vittoria Coffee Capsules:

-Those that are compatible with the Espressotoria® System.
-These can be identified with an Espressotoria® logo located on the bottom right corner of the box.
- 12 capsules per box

Those that are compatible with Nespresso* Machines. These can be identified with a ‘Compatible with Nespresso* Machines’ located on the bottom of the box.
10 capsules per box.

Please note that both these types of capsules are different in shape and size. You cannot use the capsules for the machines they are not manufactured for. For example, you cannot use Espressotoria® Capsules in a Nespresso* Machine and you cannot use Nespresso* Compatible Capsules in an Espressotoria Machine.

Question 29

Vittoria Coffee Capsules

Accepted Answer

Which machine can I use for the Vittoria Coffee Capsules?

Please note that there are two types of Vittoria Coffee Capsules:

-Those that are compatible with the Espressotoria® System.
-These can be identified with an Espressotoria® logo located on the bottom right corner of the box.
- 12 capsules per box

Those that are compatible with Nespresso* Machines. These can be identified with a ‘Compatible with Nespresso* Machines’ located on the bottom of the box.
10 capsules per box.

Please note that both these types of capsules are different in shape and size. You cannot use the capsules for the machines they are not manufactured for. For example, you cannot use Espressotoria® Capsules in a Nespresso* Machine and you cannot use Nespresso* Compatible Capsules in an Espressotoria Machine.

Question 30

Cinque Stelle

Accepted Answer

Our premiere and most complex espresso blend. Initially developed as an after-dinner espresso this delicious coffee is famously served at some of Australia's most recognised and esteemed hatted restaurants such as Bentley, Monopole and Porteno. Available in 1kg bags.

Tasting Notes

Maple Syrup
Milk Chocolate
Blackcurrant

Origins

Washed Central American and South American

Extraction Parameters

Brew Temperature: 90
Degrees Dose in: 21g-22g
Dose out: 42g to 46g
Millilitres: 25-30ml
Time: 26-29 seconds

Roast Profile

Medium-Dark

Question 31

Flashing Blue Lights

Accepted Answer

What do the two flashing blue lights indicate on the the coffee capsule machine?

Flashing blue lights indicate the machine is pre-heating. Pre-heating occurs when the machine is turned on or when it exits the energy saver mode. Once the heating process is complete, the two flashing blue espresso dispensing buttons will stop flashing and become solid blue. This means the machine is now ready to use.

Question 32

Nero Special Bar Beans

Accepted Answer

Our darkest roast combines premium high-altitude coffees to deliver a strong Italian-style espresso that offers maximum cut-through with milk. Served at famous restaurants such as Sydney’s Matteo Downtown, Nero is now available to enjoy at home.

Tasting Notes

Dark Chocolate
Toast
Smokey

Origins

Central and South America

Extraction Parameters

Brew Temperature: 90 Degrees
Dose in: 21g-22g
Dose out: 42g to 48g
Millilitres: 25-30ml
Time: 25-27 seconds

Roast Profile

Dark

Question 33

What is the Espressotoria System?

Accepted Answer

What is the Espressotoria® System?

The Espressotoria® System is a premium coffee capsule system is designed to make true Italian-style espresso.

Producing cafe quality coffee at the press of a button through innovative capsule design and precision piercing technology. A high-pressure system, featuring an eco-friendly energy saver mode and a 1-year warranty making it perfect for the home, office or commercial environment.

Question 34

No expiry or roast date on my coffee beans product

Accepted Answer

No expiry or roast date on my coffee beans product.

We do not advertise a roast date on our products, however our retail packs have a best before date of 12 months from the roast date. It is best to store un-opened coffee in a cool, dry cupboard and transfer to an airtight container once opened.

There is no best before date however, on our Vittoria Special Bar Coffee Bean range. These blends are roasted fresh for the Foodservice Industry and not available for sale in retail stores. Due to the volume of coffee we roast, if there are any reported issues a batch number is more specific than a best before or roast date. Our coffee also feature a one-way valve which is designed to release the gas slowly to prolong the freshness.

Question 35

Machine Heating

Accepted Answer

How long does the coffee capsule machine take to pre-heat?

Preheating occurs after switching on the machine or the machine is exited from energy saver mode by the two espresso dispensing buttons flashing in blue to indicate heating up.

Preheating approximately takes 1 minute to complete at which time the two espresso dispensing buttons remain solid blue. The machine is now ready to use.

Question 36

Cleaning the Machine (Internal)

Accepted Answer

How do I clean my Espressotoria® coffee machine?

1. Place an empty cup under the coffee dispenser
2. Run water through the machine by pressing one of the lighted dispensing buttons whilst the operating chamber is empty (no capsule inserted)
3. Repeat this process until the water pouring out of the dispensing head runs clear
4. It is recommended that this is practiced daily
5. Alternatively you can refer to the '3 minute cleaning mode' in your machine's instruction manual
6. Use a descaler every 300 cups refer to the machine's instruction manual
7. NOTE: Do not clean with any solutions.

User manual link

Question 37

Cleaning the Machine (Exterior)

Accepted Answer

How do I clean my coffee capsule machine?

Run the water piping flush procedure through the Piccolo Coffee Capsule Machine prior to the first use and after long periods of non-use as outlined above.

Remove the perforated drip tray, the drip tray cover and the two-piece used capsule container daily. Rinse with hot water and dry correctly before placing these items back into the machine.

Clean the exterior of the machine using only a damp cloth.